I like AA but please ensure that they be certain such things as the leisure as well as other items are totally checked…..especially for the long haul.
I wanted to vent my frustration With all the baggage situation together with your airline. Everything else was good, nevertheless the way my baggage was dealt with would make me Believe 2 times ahead of booking with AA once again. I used to be billed $25 Just about every way for a single bag, not staying advised my bag may very well be carried on for no charge. To include insult on the $50 charged, my bag was destroyed on the surface on being returned to me.
So Here's my Close friend owing at work and my son worried and puzzled standing with the gate and waiting in line For more info. Inevitably your employees instructed them the flight was going to board once again and it under no circumstances did. Lori required to get back again to her small kids that night and her position the subsequent morning, once the attendant stated the flight was cancelled. Your staff members commenced administering adjust flight information and facts and resort details. Lori life about one hour absent and tried using to get a practical resort for them to spend the night time. By the point it had been her turn, there were no easy hotels remaining in the area. In the course of this time, I'm on a single telephone with American Airlines and my partner is on another and Lori is ready in a single line next to my son who stood next to her in An additional. They last but not least reticketed everyone to the flight. My son, the slight that I put in $150 for being escorted and cared for by your airline, wasn't put on the following feasible flight to return home to his family, but as an alternative was put on an American Airlines flight the following working day.
We a short while ago, today the 24th, returned from a excursion to Cancun/Rivera Maya place and will not know that when are baggage was been given on our departing flight from DFW on March nineteenth, that among our baggage was absolutely destroyed on the inside by someone in terminal D after it had been checked in. Who'd be in command of accomplishing this an American personnel or perhaps the TSA? Someone has stolen a blue sapphire faced view, and my our personal, 1979 School of Pharmacy ring, which had a sizable diamond mount in it.
Once we boarded flight 556 in monte go bay these days we had been the initial persons within our section on the cabin and we seen a backpack tucked at the rear of row 8 without any man or woman anyplace that it belonged to . We pointed it out to a person using an AA uniform who gave the impression to be a passenger and he was fairly impolite declaring it belongs to an AA worker and clearly I must have not been on this type of airplane ahead of. My spouse and I truly feel very unpleasant with this sort of response from one within your employees!!
I recently flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Because the Embraer is often a small plane with minor leg room, my knees were embedded inside the seat again in front of me, and it absolutely was creating distress for me as well as passenger in that seat. I questioned the stewardess (“Ellen) if I could transfer on the exit isle, exactly where there was additional area. When I questioned she mentioned: “We're going to complete counting heads just before we begin participating in musical chairs.” When she concluded counting men and women, I went forward and moved to 1 of two Open up seats inside the exit isle–I didn’t check with her once more as a consequence of her rude response The very first time. Ellen came above the general public tackle method: “Did you move in the exit isle? Return to your seat.” I went back instantly. She continued around the PA: “There could possibly be a $10,000 fine, and I am not going to pay out it.
Alright…I just lately obtained a ticket to fly solo to discover my family members! YAY…. I examine the good print, and clicked on all baggage costs to see if there can be any.
After this interaction, I´ve attempted to cancel our flight (of course I didn´t would like to fly On this plane cost of renting a private jet Seattle any longer), even so the attendant company brusquely warned us that If your plane was fixed, our luggage would go with the plane! Even though I questioned for more of three periods to own my baggage. Just after +/- 3 several hours, Despite a whole lot of folks fearful and fearful the plane still left towards Miami. As everyone in the airplane missing the relationship that will take place at 21: 30h, AA informed us that we'd be reallocated in the following and past flight on the working day, at midnight. Specified the lack of Area we confront in the 1st flight (from São Paulo), we experienced managed to book the seat twenty, which there isn't any chair in front of us, so a little bit more Area for your legs. Which fell down on account of these problems with the delay. Arriving on the airport, they built us operate (the male of AA arrived in slightly motor vehicle and mentioned to everyone Hurry up Guys, hurry up) to your plane. Once we arrived at the door the supervisor instructed us that we would have to go individual in the airplane Which we misplaced the chair twenty. She informed us that she had to independent others people today to to Permit an Grownup with a baby. Funny no?? What does she desired?? My six decades old boy flying on your own??? I just explained which i desired to fly collectively, it was our previous working day of holiday. I even accept being accommodated on another flight, she just claimed, no you will discover this fly On this a person, and yet again I read, your luggage will go on this flight. My son understood what was discussed and start to cry for the reason that he didn´t planned to be separated from one of us.
Based upon this expertise I'm able to only conclude this observe appears being business as regular for American Airlines, Primarily just after witnessing signs about not eradicating cots from specified parts. How can a company justify getting in excess of fifty Grownups rest on cots within an airplane terminal? This has to be a concern for the fireplace Marshals!
I are already endeavoring to make connection with the airline for more than one hour without any success. What exactly are my choices?
On December 25, My three sons And that i experienced a flight from Cleveland to Phoenix which was to depart at 7:fifty by using a quit in Charlotte NC. At about three or four pm to the day of our departure, American Airlines delayed our flight which would make us miss our link in Charlotte which Web Site experienced no other flights out to Phoenix that day OR the following! And why the hold off? No rationalization. So without any enable from an AA agent..(Virtually as though it absolutely was our fault) we discovered An additional flight as a result of Dallas…which still left in one hour plus a fifty percent. We made it into the airport but with yet another impolite AA representative, (I recognized it was hectic with the vacations and all) I had been confident which i could get my bag in Dallas considering the fact that we now had to spend the night there. I asked him in regards to the tag that appeared like it absolutely was checked to Phoenix and he said curtly, you’ll just decide on it up in Dallas and recheck it each morning. Very well the bag didn't make it on the conveyer in Dallas. When I requested A further consultant over it, he claimed it absolutely was in a major room and it absolutely was going out once we left each morning. I informed him I desired it for my lodge stay, and he advised me it could take four several hours to have it. All right…nevermind…I’ll be again below in 4 hrs!!! So I still left for the Dallas hotel without the need of my baggage.. Obtained on our flight the following morning and took off by the due date.
Very dissatisfied using a.A. shopper relations. My wife went to Italy for that memorial of her mother and though she was there she got bronchitis with ear infection, subsequently the medical professional suggested her to not fly just before just one 7 days to clear the an infection.
the AA individual for the AA terminal being very snide, when in truth I had done everything in my Command to have on the plane within a well timed trend.
Looking at the write-up in Yahoo! a couple of AA rep composing “deaf and dumb” on their own baggage is impolite plus they are entitled to much more than a fake apology. you just shed a shopper.